Client Service Leader

Client Service Leader

Career Area: Client Services

What We're Looking For: 

What We Are Looking For:

The Client Service Leader role has responsibility for the long-term relationship between Barge and public clients as well as, leading business development efforts for public clients in the Memphis area predominantly in the water, transportation, and civil markets.  To ensure strong client relations, this role maintains close communication with Project Managers and other members of the team to ensure and verify projects are executed according to defined plans, quality standards, and client expectations.  This role combines deep professional proficiency with knowledge of the business to enhance financial results. 

Responsibilities

•  Contributes to and executes strategies to support defined region through establishing strong relationships by working with directors and other subject matter specialists on reconnaissance, pursuits, and securing of work.

• Undertakes proactive workforce planning initiatives and executes plans resulting in identifying opportunities through seeking new clients, estimate opportunity cost, etc.

• Develops and executes plans to achieve growth and financial profitability by securing contracts.

• Collaborates with marketing to complete go/stop analysis and develop win plan.

• Guides and leads the development of proposals collaborating with the PM to identify the scope, schedule and budget negotiation.

• Represents the company at various events including promoting organization various client events and at industry trade associations.

• Maintains communication with teams to monitor progress of project, ensure client engagement, and lead conflict resolution. 

• Occasionally provides technical support to ensure successful deliverables.

• This role may have office leadership responsibilities to ensure company information is communicated and local office needs are resolved. 

• Ensure CRM maintenance.

• Actively works to minimize business development costs. 

 Education & Experience Qualifications: 

• Bachelor's degree from accredited program.  Minimum of 10 years of relevant experience in the A&E industry with demonstrated success in project management.

• Experience and demonstrated success working with public and private sector clients that can include developing government contracts, working with local private developers, various community or industrial development organizations, or other relevant industries or clients.

• Professional Network in West Tennessee.

• Strong client relationship skills and technical credibility resulting in strong rapport with clients.

• Strong knowledge of various industry practices, Barge procedures, goals and strategies to promote and grow regional business unit goals.

• Knowledge of regional organization structures, municipal and county operations. 

• Ability make strong business decisions guided by broadly defined strategies that positively impact the defined geographic market.

• Effectively communicates highly specialized information to numerous audiences, including senior leadership and critical business/external stakeholders.

• Ability to steer and persuade clients and employees to lead toward favorable and ethical results for the company.

Why join us? 

Barge Design Solutions, Inc., is an engineering and architecture firm with diverse in-house multidisciplinary practice areas. The employee-owned company is more than 550+ people strong and serves clients nationwide from multiple U.S. locations. Barge is ranked on Engineering News-Record (ENR)’s Top 500 Design Firms and Architectural Record’s Top 300 Architecture Firms and is a certified Great Place To Work®.

Our primary purpose for being in business is ultimately to create a better life by unleashing the potential of our people, clients and communities. This purpose is supported by our company’s core values because at the end of the day, Barge CARES:

• Collaborate – Help and expect help. Teamwork is essential in what we do.
  
• Authentic – Honesty, integrity and trust are at the heart of everything we do. We are who we say we are.
  
• Responsible – We are accountable for our work, our attitude, and our actions. We make Barge better.
• Excellence – We go all in and expect more of ourselves than others expect of us.
• Service – We are humble. We use our gifts in service of others.
  

We believe that if we are living out our purpose for being in business and integrating our values into everything we do, we will ultimately achieve our vision to be the firm best known for being selected when it matters most.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Equal Opportunity Employer/Veterans/Disabled